Recall request
In CTI, a Recall request (Rückrufbitte) should be added.
Therefore, on the telephony entries, a button should be created with which you can send a recall request to a business partner. This button is also supposed to be on every caller card.
Once you click the button, the CTI user List is supposed to open. There, you can select a user who should receive the recall request. Directly after that, a window is supposed to open where you can define the subject for the recall request. After you type in the subject and click "ok", a notification "The user has been notified about the recall request" is supposed to be opened.
The recall request then gets sent out via Mail and via a notification in the role center to the respective CTI user. Therefore, CTI is supposed to use the Standard SMTP Setup, as well as an e-mail template.
Comments: 1
Oldest
•
Newest
•
Most likes
•
Fewest likes
-
05 Sep, '24
Kevin Kalla AdminHallo Michael,
diese Anforderung wurde realisiert! Sie steht in unserer neuesten AppSource Version zur Vefügung. Im Bereich der Anruferkarten, Masterdaten Debitor, Kreditor, Kontakt, sowie der Anrufliste von Phone Connect lassen sich nun Rückrufbitten erstellen.
Viele Grüße
Kevin Kalla, Produktmanager Simova